MAINTENANCE WORK ORDER LINE: (518) 584-6600 – PRESS *23 TO LEAVE YOUR WORK ORDER REQUEST
MAINTENANCE AFTER HOURS EMERGENCY LINE: (518) 857-1051
Maintenance Requests and General Repairs
Our maintenance crew takes care of all general repairs. Routine service calls usually take between 1 to 5 days to complete. Of course, emergencies are given top priority and include such problems as: sewer back up; heating problems; non-working toilets, and flooding. If your repair is not made within this time frame, please call the office to check the status of your work order.
To Report a Routine Work Order by Phone During Normal Business Hours
If you have a routine work order, call the maintenance phone number at (518) 584-6600, Press *23 to leave your message. Please state your name, address, telephone number, and what needs to be repaired.
Emergencies after Business Hours
If you need emergency repairs after business hours, call our maintenance Hot-Line at (518) 857-1051 and you will be automatically transferred to our on call maintenance worker. When submitting an emergency repair you must provide your name, address, telephone number where you can be reached along with a detailed description of the emergency.
Examples of Emergencies are as follows:
- Danger or potential danger to life or limb caused by a maintenance problem
- Explosions/Fires (Fire Department must also be notified)
- Gas Leak
- Elevators out of order
- Main sewer lines backed up
- Toilet stoppages when your unit only has one bathroom
- No heat
- No hot water
- Inoperable Smoke Detector
Please, always call 911 first for all major emergencies including: burglary or vandalism, fire, criminal activity on the premises. After reporting the emergency to 911, call our maintenance hot-line to notify our maintenance staff.
Residents are not charged for normal wear and tear maintenance needs in their unit. However, if damage is caused due to tenant abuse or negligence, the resident will be charged for the cost of repairs. A list of maintenance charges are available in the main office.
There is no charge for lock-outs during normal business hours. However, lock-outs after hours will be charged according to the maintenance schedule of charges available in the main office.